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Delivery & returns

Delivery & RETURNS

Delivery intormation

Standard 2nd Class Royal Mail delivery

Free second class delivery on all orders below 2kg over £30;

£2.90  for orders weighing below 1 kg

£3.90 for all orders weighing below 2 kg. Simply select "Standard" when choosing your shipping option during checkout. Delivery time is up to 5 working days from order date.

Express Delivery 1st class Royal Mail delivery will be charged at

£4.60 for orders weighing below 1 kg

£5.60 for orders weighing below 2 kg.Order by 11am on a working day (Monday to Friday) and we will deliver your order within 1-2 working days. Select “Express” when choosing your shipping option during checkout. Deliveries to remote locations (including highland or island addresses) can take up to 3 days longer. You can still choose to have your order delivered using our Express service. You will be charged for this option.

Your pack shipment

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via Royal Mail with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

Returns and Refunds


Products can only be returned if they are unopened, unused and in a re-saleable condition with any seals, packaging and any cellophane intact and unopened.

Faulty or damaged products or incorrect orders must be returned to us within 14 days after the day on which you receive the products.

Non faulty products can be returned to us for a refund provided that you notify us in writing that you are cancelling your purchase no later than the seventh working day after the day on which you receive your product.

If you wish to return or replace a product, send the product to us with a copy of your invoice. If you no longer have your invoice, please include an explanatory note quoting your order number and reason for return.